Privacy declaration


We use personal information about you in our collection activities. In this privacy statement we explain which personal data we collect, use and store and for what purpose.

Van der Hoeden | Mulder is responsible for the use of your data. In doing so, we must comply with the applicable laws and regulations.

Our contact information

Van der Hoeden | Mulder
Joop Geesinkweg 155


Who we collect data from

We collect and use debtor data. That is you or you and your partner if there is a joint debt. If you are represented by another person, for example an administrator, debt counselor or lawyer, we also collect a limited number of (contact) data from this person.

In the case of a minor with a debt, we also collect and use the data of the parent(s) or of the guardian.

Why we collect data

According to our client, you have an outstanding debt. The client has asked us to collect the debt. You have to do something or participate in something for that. We therefore seek contact with you and need your contact details.

If we have to summon you to appear in court or send you an official document, we have a legal obligation to request information about your official residence. We also have a duty to check whether there is a special debt situation.

When seizing your income or assets, we need to know which they are and whether they have already been seized

Data collected by us

Information provided by the client

The company, person or organization that still receives money from you (the client) has instructed us to approach you. We receive from this creditor your contact details, information about the outstanding invoice and the amount in question. The invoice may contain special personal data.

Information you provide to us

There is information that you give to us in emails, letters, telephone calls, calls at the door or at our counter. We use this information if it is important for the collection of your debt

Special data

We never ask for special personal data such as data about your origin, religion or health. It is possible that you provide us with special personal data without our request and that it is not important in collecting your debt. We do not store or use them.

Your overview of income and expenses

If we agree a payment arrangement with you, we will send you a form to inform us of your income and expenses. We use the information you enter on this form to determine the weekly or monthly amount that you must pay us to repay the debt.

We also use the data on the income and expenditure form and all attachments you send us to determine the 'Seizure-Free Fee' for you.

Information we collect ourselves

The bailiff may use special data sources. This is allowed if he is preparing a lawsuit or if he has a judgment (or other title) against you.

Data when preparing for a lawsuit

The bailiff checks your address details in the 'Basic register of persons' and is obliged to request your citizen service number. The bailiff also checks the digital seizure register. This includes information if there is an attachment on your salary or house. The judicial officer sees who (which judicial officer) has seized, the type of attachment and the amount for which the attachment has been made. The bailiff also checks the digital seizure register. This includes information if there is an attachment on your salary or house. The judicial officer sees who (which judicial officer) has seized, the type of attachment and the amount for which the attachment was made.

Data if a judgment is present

The bailiff will check your address details in the 'Basic register of persons'.

The bailiff collects your citizen service number and an overview of your employers in recent years. He will also see if you may receive a benefit (from the UWV). We ask your employer for information about your salary, among other things.

We ask the tax authorities for information about allowances that you receive from the tax authorities.

The bailiff can also view the 'basic vehicle register' and see whether there is a vehicle that can be seized. He receives the vehicle registration number and information about the make, type and color of the vehicle from the basic register.

The bailiff also consults the Debt Assistance Reference Index in his work to see whether you are registered with a debt counseling agency.

Data from a home visit

As part of our work, we also visit your address, for example to leave an official document (e.g. a summons). The bailiff makes a note about the visit.

Public Resources

We also consult public sources, such as the central insolvency register, the trusteeship and administration register and the matrimonial property register.

Why we are entitled to collect and use your data

When collecting an outstanding debt, the bailiff always works on behalf of another person or entity (the client). The client has supplied you with a product or service and is now trying to get payment from you. We may collect and use data from you because you still have to comply with the agreement with the client.

When preparing a lawsuit and during our official work, we are required by law to check your address in the municipal population register.

If you fail to pay, the bailiff may check whether he can seize your income or assets. To do this, he consults various registers and uses this data. The bailiff can issue official documents and make attachments. We also use personal data for this. This use falls under the exercise of public authority, which is a task that the government has assigned to the bailiff.

Who we share data with

What we share with our client

In our work we have a lot of contact with the client. We provide the creditor with information about payments that you have made to us, about payment arrangements that we agree with you and if, for example, you object to the debt. We also provide the client with information about our contact with you, for example the date and type of a letter sent to you or of a telephone conversation.

Passing on data to another bailiff

We sometimes share your data with other bailiff's offices in the Netherlands. For example, if you live in an area where we don't work regularly and we still want to get in touch with you. The information we share is address information, information about a summons or summons or information about a judgment or attachment. The fellow bailiff is subject to the same laws and regulations. And the colleague is fully responsible for processing your data. If you have any questions about your data, please contact us or our colleague.

Digital seizure register

If we, as bailiffs, levy an attachment, we must record in the digital attachment register, among other things, who is charged with the attachment, the type of attachment and the amount. The digital seizure register is the responsibility of the Royal Professional Organization of Bailiffs (the KBvG).

Moving company and locksmith

In the event of an eviction, we call in a locksmith and a moving company. We only pass on the date of the eviction and the home address to the locksmith and the moving company.

Sharing your data outside the Netherlands

If there is a foreign client, we share information with this client. If you are located in another country, we will use a party in that country to collect the debt on our behalf. We then share the data necessary to carry out the assignment with that party.

All European countries, Liechtenstein, Norway and Iceland (the European Economic Area) are subject to the same legislation when it comes to the protection of personal data.

How we protect your data

We take appropriate security measures to protect your data. We especially make sure that your data does not end up with others and that no one has access to our systems and your data. We have our security measures checked regularly.

How long we keep your data

We do not keep your data longer than necessary. In many cases, we have a legal obligation to retain data. In general, this legal obligation is 10 years after your file has been closed.

What rights you have

The personal data is data about you. We think it is normal that you are allowed to know exactly what information we have about you (right of inspection). If there are errors in the data, you may ask us to correct them (right to correction). You may also request that we no longer use your data (objection to processing) or even delete data about you (right to erasure).

You can make these requests about your data via our website or you can contact our data protection officer.

Right of access

You may ask us what information we have about you. You can ask this question by email to the data protection officer . We will then send you an overview of all the personal data we have about you within 4 weeks.

Right to correction

It is important that your details are correct. You may ask us to correct or supplement your personal data. This is possible if this data contains errors or is incomplete. After our own check, we implement these changes immediately. You can ask this question by email to the data protection officer .

Objection to the use of your data

You can ask us to stop using your data. We will always review this request carefully, but often have the authority to continue to use your data. We use your information to obtain payment from you. You can ask this question by email to the data protection officer .

Right to erasure

You may ask us to delete your data. In most situations we have a legal obligation to keep data for a number of years. In that case, we cannot delete that data. We will always review your request carefully and let you know if we can delete any information about you. If this is not possible, we will state the reason. You can ask this question by email to the data protection officer .

Where to go if you have questions

De data protection officer is the person at our office who ensures that we handle and protect your data properly. If you have any questions, you can contact him.

Contact details of the data protection officer

Name mr. R.H. van Doorne
Organisation Van der Hoeden | Mulder
Address Joop Geesinkweg 155 1114AB Amsterdam
Telephone 020-5975555
e-mail address

How to file a complaint

If we collect data from you and you are dissatisfied with this privacy statement or the way in which we handle your data, you can submit a complaint to the Dutch supervisory authority, the Dutch Data Protection Authority.

Autoriteit Persoonsgegevens

visiting address : Bezuidenhoutseweg 30 (only by appointment)
2594 AV Den Haag
Mailing address : PO Box 93374
2509 AJ Den Haag
Phone : 0900 200 12 01 (usual telephone charges)
Opening hours : on working days from 09:00 to 1200 hrs and from 14:00 to 17:00 hrs

Amendment of this privacy statement

We ensure that this privacy statement is current. We will update this statement if we collect new or different data, provide it to new parties or if there are changes in retention periods or security measures